Support FAQ & Hours of Service

Hours of Operation

We provide support from Monday to Friday, 9:30 AM – 4:30 PM Central European Time. During these hours, our team actively monitors all incoming inquiries.

Response Times

We aim to reply to every support request within one business day. This includes inquiries received outside of operating hours, which will be addressed the following business day in the order they are received.

Live Chat Availability

Live chat may be offered during our support hours, but availability can vary depending on team capacity. If live chat is not available at the time you reach out, feel free to leave a message. Rest assured, we will respond to your question within one business day.

What to Expect

- Prompt acknowledgment of your request

- Clear, actionable support responses

- Follow-up to ensure your issue is resolved or your question is answered

If you have any questions or concerns about our support policies, please let us know! We appreciate your understanding and look forward to assisting you.

Updated on: 10/04/2025