• Support FAQ & Hours of Service

  Hours of Operation We provide support from Monday to Friday, 9:30 AM – 4:30 PM Central European Time. During these hours, our team actively monitors all incoming inquiries. Response Times We aim to reply to every support request within one business day. This includes inquiries received outside of operating hours, which will be addressed the following business day in the order they are received. Live Chat Availability Live chat may be offered during our support hours, but avaiFew readers

• File upload requirements

  Altera accepts uploads in Matrixify‑formatted files so you can migrate or bulk update store data with zero reformatting. We currently support three container formats - Excel workbooks, single CSVs, and ZIP archives of multiple CSVs - each up to 50 MB per upload. 1. Excel workbook ( .xlsx) One or more worksheets can be included in the same workbook. Sheet names drive the import- e.g. a sheet named Products triggers a product import, Customers triggers a customer impoFew readers